Quality

The intention of the Kovocentrum Steel Products s. r. o. is to carry out activities in the field of metal production, metalworking and locksmithing based on the principles of modern management with regard to meeting the requirements and improving according to the ČSN EN ISO 9001:2009 standard. The organization's goal is customer satisfaction, the quality of our work and services and compliance with all legal regulations.

1. Quality is determined by the customer

We emphasize the personal commitment and active involvement of all employees, collaborators, and supplier organizations to meet customer requirements, aiming to fulfill their wishes and achieve maximum satisfaction by utilizing new technologies and materials.

2. Quality concerns everyone

We develop a personal approach of all employees and co-workers with the aim of continuous improvement of the effectiveness of the quality management system. We react accurately and quickly in our activities on orders and business cases with regard to quality performance and customer requirements. Internal communication is essential for fulfilling all set goals and is a significant element in securing the organization’s activities.

3. Satisfied employees are an important part of the organization

Employee satisfaction is based on fair evaluation, teamwork, open communication, personal responsibility, commitment and solidarity with our organization. We provide employees with appropriate work environments and ensure compliance with safety measures to protect health at work.

4. Responsibility never ends

Our organization is trying to continuously improving our activities and performance. A key aspect is the immediate response to customer requirements, with priority given to maintaining and improving quality, subject to adherence to contractual agreements.

5. We Are a Team of Responsible Workers and Collaborators

We maintain and develop the knowledge of our employees through targeted training and education.

We increase the professional competence of all employees who influence the quality and final results of the organization. Through careful selection, we build relationships with collaborators, partner companies, and suppliers to ensure the quality of our activities and services.

6. An effective quality management system brings growth to the organization

We value the quality management system as a decisive part of the organization's management, which focuses on the organisation's activities and services in order to meet the legal and other requirements imposed on the type of our business in accordance with the requirements of our customers. We constantly monitor customer satisfaction with regular evaluations.

7. Availability of our policies

This Quality Policy is communicated to all employees and co-workers and is available in our organization's premises. It is regularly reviewed for relevance and to meet the current needs of the organization.